Lyon Luxe Atelier
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Lyon Luxe Atelier
Home
About Us!
  • FAQ
  • Careers
Book an Appointment
Gallery
More
  • Home
  • About Us!
    • FAQ
    • Careers
  • Book an Appointment
  • Gallery
  • Home
  • About Us!
    • FAQ
    • Careers
  • Book an Appointment
  • Gallery

Frequently Asked Questions

Please reach us at info@lyonluxeatelier.com if you cannot find an answer to your question.

Lyon Luxe Atelier is Lagos’ premier destination for fashion, where luxury is redefined. We specialize in exquisite bridal gowns, custom event dresses, elegant prom wear, and culturally-inspired wedding attire, all designed to make your moments as special and unforgettable as you are.  With a commitment to design excellence and personalized service, our skilled artisans will handcraft each piece to reflect your unique heritage, style  and more. Our goal is to make you feel radiant in a one-of-a-kind gown—crafted just for you, at a price that feels within reach. Using only the finest fabrics and blending modern silhouettes with timeless tailoring we ensure every creation is a masterpiece. We'd love to work with you, let us help bring your vision to life — contact us today!


Yes!  We specialize in luxury gowns and bridal.  We also have a fabulous tailor offering bespoke and made-to-measure  suits, kaftans, senator styles, agbadas for men who want a unique and personalized look. 


Our custom gowns begin at approx. $1,600 for our classic tier, with pricing increasing based on fabric choices, design complexity and any extensive hand-beading.  On average, our brides invest around $3,500 (total) for a truly couture experience — a bespoke gown designed from scratch, tailored to your unique measurements and vision. From initial sketch to final fitting, we offer a seamless, transparent process that prioritizes quality, personalization and timeless craftsmanship. From design to delivery, we make the journey all about You.


Each dress is uniquely handcrafted, however, orders typically take 12-16 weeks. For detailed beading or complex designs we request 16-18 weeks to complete. This excludes shipping time. We also suggest you allow additional time for final adjustments with your local seamstress a few weeks prior to your big day.  You will discuss timelines and more during your consultation.
*Rush order service (min. 14 business days) is subject to availability & requires an additional fee.


To place an order, simply visit our home page and select a design consultation. You can also schedule by contacting us directly via phone, email or WhatsApp. For your custom pieces, we will guide you through the design process, fabric selection, fitting options and more.


Yes we do! Ideally, we recommend  placing your gown order a minimum of 12-16 weeks in advance, allowing plenty of time for customization, adjustments  and fittings.  But if you're on a tighter timeline, don’t worry, our rush order service can be delivered in as little as one month. If you require a faster turnaround, we offer a priority rush order service (both for an additional fee). 


*The time for custom pieces can vary depending on the complexity of the design. Priority rush orders typically require a minimum of 14 business days for production, excluding shipping. Please note that expedited timelines may limit design options. Be sure to discuss your specific needs during your consultation.


We do not copy designs. However, we can take inspiration and create a version that’s uniquely yours.


Even with a gown meticulously tailored to your measurements, most brides still require at least one fitting. Subtle changes in your body are natural, even expected. Consider your final fitting as fine-tuning, and those last alterations as the final sculpting—elevating your bespoke gown to perfection.


Yes we are size inclusive. We cater to women of all shapes and sizes, offering custom fits and inclusive designs.


We understand that sometimes you might want to adjust your order. Once an order is placed, we begin work on your design. All designs are custom, we recommend confirming all details before final sign off of production. If changes are needed, please reach out as soon as possible and we’ll do our best to accommodate, however, once fabrics have been cut,  changes are subject to  a change order fee to adjust the scope, material and timeline.


Custom Orders: due to the bespoke nature of our pieces, orders are non-refundable and non-exchangeable. 

Refunds: are only issued in the case of defective item(s). Contact us with 48 hrs of receipt of your item if there is a defect in craftsmanship or materials to discuss a return. In the event of damage during delivery, obtain "Proof of Damage" from your carrier, it must be included with the return.
Cancellations: Custom orders cannot be canceled once production begins and deposits are non-refundable.


Yes, we deliver worldwide—with transparent pricing in USD or your local currency. Expect no hidden fees, just elegant simplicity. Your order ships securely, is fully insured, and comes with tracking details for peace of mind. Please allow for slight variations in delivery times based on your location.


*Note: Delivery is typically around  5 - 10  business days, contact us for specific details.


Customs duties, VAT, tariffs, and /or taxes are not included in the price of your dress or shipping fees and must be paid in full before your order can be shipped successfully without delay.

These charges are the responsibility of the individual placing the order.


Please keep in mind:

  • VAT may be up to 20% of the total value (including shipping), but this may vary.
  • Customs duties can also apply depending on the recipient location,  type and declared value of the item.
  • Fees are determined by your country’s customs authorities.  We do not control these charges.
  • To prevent delays, your order will not be shipped until all applicable duties and taxes are confirmed as paid.


We’re happy to assist with all the necessary paperwork to help with customs clearance.  Once payment is confirmed, your gown will be shipped fully insured with tracking provided.


We ship through DHL for our international orders. Please let us know if you prefer other options. 


At the time of placing your special order, you may pay in full OR a 60% deposit is required to begin production with the remaining balance due prior to shipping.  All bridal gowns must be paid in full along with all custom/duty fees (if applicable) in order for your gown to leave the shop. All other sales excluding bridal gowns must be paid in full at the time of purchase. You may pay in USD or local currency via bank transfer.


We accept a range of payment options to ensure a smooth transaction:

  • Credit/Debit Cards (Visa, MasterCard, Amex)
  • Bank Wire
  • Mobile Money (For local Nigerian clients)
  • E-Wallets (Online, Apple Pay, etc.)


***
Local Clients***

  • We DO NOT accept cash on delivery, all items must be paid in full to leave the shop.
  • All payments must be made directly to the official business account. Please do not make any payments to personal accounts , staff  accounts  or other — this is strictly prohibited.


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