Frequently Asked Questions

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Lyon Luxe Atelier is Lagos’ premier fashion house. Your destination where luxury fashion is redefined. We specialize in exquisite bridal gowns, custom event, red carpet looks, elegant prom gowns and culturally-inspired wedding attire, all designed to make your moments as special and unforgettable as you are.  With a commitment to design excellence and personalized service, our skilled artisans will handcraft each piece to reflect your unique heritage, style  and more. Our goal is to make you feel radiant in a one-of-a-kind gown—crafted just for you. Using only the finest fabrics and blending modern silhouettes with timeless tailoring we ensure every creation is a masterpiece. We'd love to work with you. Let us help bring your vision to life — contact us today!

Yes!  The creation of a bespoke gown is an intimate journey in craftsmanship, where every detail is tailored to the individual. At Lyon Luxe Atelier, we believe that the value of a garment lies in the hours of dedicated artistry, the rarity of the textiles and the precision of the fit. We specialize in luxury gowns and bridal.  We also have artisan tailors offering bespoke suits, kaftans, senator styles, agbadas for men who want a unique and personalized look. 

Your Investment

The creation of a bespoke gown is an intimate journey  where every detail is tailored to the individual. At Lyon Luxe Atelier, each commission is a unique collaboration with a bespoke investment structure that reflects the complexity of the design, the exclusivity of the materials selected and the precision of the fit. Our consultant would be more than happy to discuss options with you.

The Bespoke Experience

Our bridal and evening wear journeys are categorized by the level of intricacy required to bring your vision to life. From the understated elegance of our minimalist silhouettes to the high-drama of our fully hand-embellished couture pieces, we ensure a transparent process that prioritizes quality, artistry and premium customer care.

What Defines a Lyon Luxe Commission:

• The Blueprint: A singular design developed from an initial sketch, unique to your narrative.
• The Materiality: Access to a curated selection of global silks, hand-selected laces, and heritage textiles.
• The Architecture: Private or virtual fittings and touch points to ensure  your flawless, second-skin silhouette and internal structural design.
• The Artistry: Specialized hand-finishing and embellishments executed by our skilled artisans in Lagos. From design to delivery, we make the journey all about You.

Each dress is uniquely handcrafted, however, orders typically take 8-12 weeks. For detailed beading or complex designs we request 14-18 weeks to complete. This excludes shipping time. We also suggest (optional) you allow additional time for final adjustments with your local seamstress a few weeks prior to your big event.  You can discuss timelines and more during your consultation.
*Rush order service (min. 30 business days) is subject to availability & requires an additional fee.

To place an order, simply visit our home page and select a design consultation. You can also schedule by contacting us directly on our Instagram link. For your custom pieces, we will guide you through the design process, fabric selection, fitting options and more.

Yes we do! Ideally, we recommend  placing your gown order a minimum of 8 -12 weeks in advance, allowing plenty of time for customization, adjustments  and fittings.  But if you're on a tighter timeline, don’t worry, our rush order service can be delivered in as little as one month. If you require a faster turnaround, we offer a priority rush order service (both for an additional fee). 

*The time for custom pieces can vary depending on the complexity of the design. Priority rush orders typically require a minimum of 14 business days for production, excluding shipping. Please note that expedited timelines may limit design options. Be sure to discuss your specific needs during your consultation.

We do not copy designs. However, we can take inspiration and create a version that’s uniquely yours.

Even with a gown meticulously tailored to your measurements, most brides still require at least one fitting. Subtle changes in your body are natural, even expected. Consider your final fitting as fine-tuning, and those last alterations as the final sculpting—elevating your bespoke gown to perfection.

Yes we are size inclusive. We cater to women and men of all shapes and sizes, offering custom fits and inclusive designs.

We understand that sometimes you might want to adjust your order. Once an order is placed, we begin work on your design. All designs are custom, we recommend confirming all details before final sign off of production. If changes are needed, please reach out as soon as possible and we’ll do our best to accommodate, however, once fabrics have been cut,  changes are subject to  a change order fee to adjust the scope, material and timeline.

Custom Orders: due to the custom nature of our pieces, orders are non-refundable and non-exchangeable. 

Refunds: are only issued in the case of defective item(s). Contact us with 48 hrs of receipt of your item if there is a defect in craftsmanship or materials to discuss a return. In the event of damage during delivery, obtain "Proof of Damage" from your carrier, it must be included with the return.
Cancellations: Custom orders cannot be canceled once production begins and deposits are non-refundable.

Yes, we deliver worldwide—with transparent pricing in USD or your local currency where possible. Expect no hidden fees, just elegant simplicity. Your order ships securely, is fully insured and comes with tracking details for peace of mind. Please allow for slight variations in delivery times based on your location.

*Note: Delivery is typically around  5 - 10  business days, contact us for specific details.

International Customs duties and/or tariffs may be included in the price of your dress upon request. 

Shipping fees must be paid in full before your order can be shipped successfully without delay.

These charges are the responsibility of the individual placing the order and may be added to your total for a seamless delivery experience or covered by us when paying in full.

Please keep in mind:

• VAT may be up to 20% of the total value (including shipping), but this may vary.
• Customs duties can also apply depending on the recipient location,  type and declared value of the item.
• Fees are determined by your country’s customs authorities.  We do not control these charges or amounts.
• To prevent delays, your order will not be shipped until all applicable duties and taxes are confirmed as paid.

We’re happy to assist with all the necessary paperwork to help with customs clearance.  Once payment is confirmed, your gown will be shipped fully insured with tracking provided.

We ship through DHL for our international orders. Please let us know if you prefer other options. 

At the time of placing your special order, you may pay in full OR a 60% deposit is required to begin production with the remaining balance due prior to shipping.  All bridal gowns must be paid in full along with all custom/duty fees (if applicable) in order for your gown to leave the shop. All other sales excluding bridal gowns must be paid in full at the time of purchase. 

You may pay in local currency via bank transfer. For our Global clients we accept all major credit cards.

We accept a range of payment options to ensure a smooth transaction:

• Credit/Debit Cards (Debit, Visa, MasterCard, Amex, ApplePay)
• Bank Wire
• OPAY (For local clients)
• Online (Invoice, etc.)

***Local Clients***

• We DO NOT accept cash on delivery, all items must be paid in full to leave the shop.
• All payments must be made directly to the official business account. Please do not make any payments to personal accounts , staff  accounts  or any other — this is strictly prohibited.